FAQs
Answers to all of your pressing questions

2020 Event Cancellation FAQs

What are my options? 

  1. Complimentary deferral to the 2021 Byline Bank Chicago Spring Half Marathon & 10K on May 23, 2021
  2. Complimentary transfer to either distance of the 2020 HOKA ONE ONE Chicago Half Marathon & 5K on September 27, 2020
  3. Refund of your registration fee (less processing fee)

 

Where do I make my decision?

Please make your decision by following these steps: 

  1. Go to our event page
  2. Select your prefered option
  3. Click “Continue”
  4. Login to your account
  5. Click “Save Decision”

Please note: You will need to take further action based on the decision you make as outlined on the decision page.

 

What further action is needed if I chose to defer or transfer my entry?

You will be emailed an exclusive complimentary registration link for the option you choose on these dates:

2021 Byline Bank Chicago Spring Half Marathon & 10K – Week of June 1, 2020

2020 HOKA ONE ONE Chicago Half Marathon & 5K – Week of May 25, 2020

 

I previously selected to transfer or defer my entry but would now like to take advantage of the new refund option, what should I do?

Please email us at chicagoregistration@lt.life no later than May 17, 2020. We will try to respond to you as soon as we can but please allow 2-4 business days for a response.

 

Will I incur any processing fees or additional costs if I transfer or defer my entry? 

No, you will not incur any processing fees or additional costs for your registration for either option. 

 

When do I have to make my decision?

All decisions must be made before May 17, 2020.

 

If I choose to transfer to the 2020 HOKA ONE ONE Chicago Half Marathon & 5K, do I get to choose my distance?

Yes, you may choose between the Half Marathon or the 5K distance when you receive your exclusive complimentary registration link. 

 

Can I change my decision? 

No, once you make your selection, your decision is final. If you previously chose to defer or transfer your registration and would now like to take advantage of the refund option please email us at chicagoregistration@lt.life. We will try to respond to you as soon as we can but please allow 2-4 business days for a response.

 

I was signed up for the 2020 Chicagoland Series Challenge, how do I earn my 3rd medal?

The 2020 Chicagoland Series Challenge will now consist of the following events:

The 2020 Hoka One One Chicago Half Marathon AND

The 2021 Byline Bank Chicago Spring Half Marathon

If you complete both Half Marathons, you will pick up your 3rd Medal at the finish festival of the  2021 Byline Bank Chicago spring Half Marathon. 

 

How do I make sure I’m enrolled for the 2020 Chicagoland Series Challenge?

As long as you are signed up for both events with the same full name (no different nicknames, middle names, etc.) and email address, you will be enrolled in the Chicagoland Series Challenge. It is okay to register for the events separately. 

UPDATED 4/6/20